IT Services

IT Support

Computing; According to the needs of the companies, it is the division of labor responsible for the processing, storage, inspection, access to the desired persons, security and backup of the data in which data entries are made using devices such as computers.

On the other hand, IT support: It is the support unit that aims the continuous operation of hardware such as computers, printers, switches, routers, firewalls, servers and the software running on it. The employees in this department are called Information Processing Employees. IT employees must always keep themselves up to date.

Perhaps the most important task is to try to catch up with the ever-evolving technology and to aim to use it to add value to the company.

Computing services We can provide support in these matters.

Technical Service Support

It is to provide solutions to the problems of hardware such as computers, servers, printers. First of all, we analyze the problem and try to find the most suitable solution. The most critical factor here is to intervene in the failing parts of the business and ensure that your business continues. Once we get your work going, we'll let you know what needs to be done to make sure the problem doesn't happen again. In this way, we provide a permanent solution.

Remote Technical Support

It is to provide a solution to your problem with remote connection programs in cases where on-site intervention is not required. Introduction of the printer, initial analysis of the problem, error logs etc. can be grouped under this heading. We can also provide remote technical support for control purposes.

Emergency Call

Our goal here is to arrive at your company as soon as possible and solve your IT related problems. When you reach us by phone, we will be at your company within a maximum of 2 hours and provide a solution.

Server Maintenance and Management Services

In server maintenance, it is very important in practice as much as the theory part. Therefore, it is very important to get support from companies that have been doing this business for a long time. Regular maintenance of your server; It will prolong the life of the device as well as prevent performance loss in long-term use. Using different support types on different brand servers will be advantageous in most cases.

In server maintenance, the maintenance of the operating system is also very important. Because the driver of the application that talks to the hardware will work integrated with the operating system. A server whose operating system does not work properly will cause loss of business, even if the hardware is intact.

Focusing solely on price when purchasing a server can have dire consequences. After purchasing the server, you may need after-sales support services. That's why you should pay attention to what the project and support includes, perhaps with the price, from the place you plan to buy.

As PTN Bilişim; With our after-sales support service, we will hand over the device to you. upon request care and uninterrupted with our management service, smooth running and proactive We aim to provide a solution.

You can contact us for server maintenance price.

Firewall Installation and Configuration Service

You have purchased or are considering purchasing; We can be with you for the Firewall device, both in your choice and in the installation and support after the purchase. When choosing a firewall, it is useful to pay attention to the internet connection type and speed, number of users, desired features (IPS, IDS, Integration, etc.) and call response times. Apart from this, if you intend to manage it yourself, convenience web-based management may be better for quick results.

Backup Service Installation and Management

Backup, which we can call black day-friendly in IT processes, is actually a must for computing architecture, like security. Here, almost every company that we notice the most, takes a backup but does not test it.

As PTN Bilişim, suitable for your company backup solution we can provide. In this way, we provide instant backup of the most critical user information in your company, backup the configuration information of servers and devices, and create disaster recovery scenarios and ensure the continuity of the structure.